All Systems Operational

Websites Operational
Website (www.payrexx.com) Operational
Apply (signup.payrexx.com) Operational
Helpdesk Operational
Support Platform (support.payrexx.com) Operational
Payment Platform Operational
Payrexx Payment Operational
Payment Adapters Operational
Servers Operational
Databases Operational
Merchant Backend Operational
API Operational
Backoffice Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Uptime Payment Platform
Fetching
Apr 2, 2025

No incidents reported today.

Apr 1, 2025
Resolved - This incident has been resolved.
Apr 1, 07:32 UTC
Identified - We have identified the error. It affects some payments with the Apple Pay payment method in Payrexx Pay Plus. A fix is currently being developed.
Apr 1, 07:23 UTC
Investigating - Due to today's release, some merchants are currently still experiencing a problem with payments via the payment provider Payrexx Pay Plus. We will inform you as soon as the problem has been fixed.
Apr 1, 07:02 UTC
Resolved - This incident has been resolved.
Apr 1, 06:40 UTC
Investigating - Due to today's release, the login and signup page is currently not available. We are working hard to solve the problem and will provide an update as soon as the issue is resolved.
Apr 1, 06:15 UTC
Completed - The scheduled maintenance has been completed.
Apr 1, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 04:30 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
A downtime of 30 minutes is expected.

Mar 27, 13:10 UTC
Completed - The scheduled maintenance has been completed.
Apr 1, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 23:00 UTC
Scheduled - Maintenance Title
UPDATE Swisscom (Infrastructure)

Maintenance Start Time
25/03/2025, 01:00 CET | 25/03/2025, 00:00 UTC

Maintenance End Time
25/03/2025, 05:00 CET | 25/03/2025, 04:00 UTC

Affected Components
Link to PostFinance (Issuer WL via Swisscom AGW), Link to Raiffeisen (Issuer WL via SIX AGW), Link to Credit Suisse (Issuer WL via SIX AGW), Link to Migros Bank (Issuer WL via Swisscom AGW), Link to BCF (Issuer WL via Swisscom AGW), Link to BCJ (Issuer WL via Swisscom AGW), Link to Valiant (Issuer WL via Swisscom AGW), Link to OKB (Issuer WL via Swisscom AGW), Link to ZGKB (Issuer WL via Swisscom AGW), Link to BCGE (Issuer WL via Swisscom AGW), Link to AppKB (Issuer WL via Swisscom AGW), Link to BCVS (Issuer WL via Swisscom AGW), Link to SGKB (Issuer WL via SIX AGW), Link to GKB (Issuer WL via Swisscom AGW), Link to BCN (Issuer WL via Swisscom AGW), Link to TKB (Issuer WL via SIX AGW), Link to BCV (Issuer WL via SIX AGW), Link to GLKB (Issuer WL via Swisscom AGW), Link to BEKB (Issuer WL via SIX AGW), Link to BLKB (Issuer WL via SIX AGW), Link to SHKB (Issuer WL via Swisscom AGW), Link to AEK (Issuer WL via Swisscom AGW), Link to SZKB (Issuer WL via Swisscom AGW), Link to NKB (Issuer WL via Swisscom AGW), Link to Swissquote (Issuer WL via SIX AGW), Link to AKB (Issuer WL via SIX AGW), Link to LUKB (Issuer WL via SIX AGW), Link to Baloise (Issuer WL via SIX AGW), Link to UKB (Issuer WL via Swisscom AGW), Link to Radicant (Issuer WL via Swisscom AGW), Link to yuh (Issuer WL via SIX AGW), Link to BancaStato (Issuer WL via SIX AGW), Link to CA next bank (Issuer WL via SIX AGW), Link to LLB Schweiz (Issuer WL via SIX AGW), Link to Bank Avera (Issuer WL via Swisscom AGW), Link to VZ (Issuer WL via Swisscom AGW), Link to acrevis (Issuer WL via Swisscom AGW), Link to Alpha RHEINTAL Bank (Issuer WL via Swisscom AGW), Link to Bank Thalwil (Issuer WL via Swisscom AGW), Link to Bernerland Bank (Issuer WL via Swisscom AGW), Link to Banque du Leman (Issuer WL via Swisscom AGW), Link to Alternative Bank Schweiz (Issuer WL via Swisscom AGW), Link to Bank Gantrisch Genossenschaft (Issuer WL via Swisscom AGW), Link to Bezirks-Sparkasse Dielsdorf (Issuer WL via Swisscom AGW), Link to Bank BSU Genossenschaft (Issuer WL via Swisscom AGW), Link to Bank EKI Genossenschaft (Issuer WL via Swisscom AGW), Link to Glarner Regionalbank Genossenschaft (Issuer WL via Swisscom AGW), Link to Regiobank Solothurn AG (Issuer WL via Swisscom AGW), Link to SB Saanen Bank (Issuer WL via Swisscom AGW), Link to Spar- und Leihkasse Frutigen AG (Issuer WL via Swisscom AGW), Link to WIR Bank Genossenschaft (Issuer WL via Swisscom AGW), Link to Basler Kantonalbank (Issuer WL via SIX AGW), Link to Bank Cler (Issuer WL via SIX AGW), Link to Biene Bank im Rheintal (Issuer WL via Swisscom AGW), Link to Bank Oberuzwil (Issuer WL via Swisscom AGW), Link to Clientis CEC (Issuer WL via Swisscom AGW), Link to Leihkasse Stammheim (Issuer WL via Swisscom AGW), Link to Sparcassa 1816 (Issuer WL via Swisscom AGW), Link to Zürcher Landbank (Issuer WL via Swisscom AGW), Link to Ersparniskasse Schaffhausen (Issuer WL via Swisscom AGW)

Maintenance Description
By whom: Swisscom (Infrastructure)

Maintenance type: CRQ000002397226 (TWINT WL - Helix 1.9.0 Upgrade PROD)
Affected functions: Transactions, Onboarding, Reboarding

Downtime: Yes
Duration downtime: 25.03.2025 01:00 - 25.03.2025 05:00
Sorry site activation: Yes
Sorry site duration: During the whole time

Contact: TWINT.Maintenance@swisscom.com
Author: David Lawrence

Mar 18, 09:21 UTC
Mar 31, 2025
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.