This incident has been resolved. Between 17:25 and 19:01 CEST, our primary email provider was unavailable. During this time, emails were automatically delivered through our backup email provider, so no emails were lost. Payments were not affected. We have taken measures to prevent this from happening again.
Posted Oct 09, 2026 - 20:51 UTC
Monitoring
Email delivery has been restored as of 19:01 CEST. All platform emails, including payment confirmations, login and two-factor emails and password resets, are being delivered again.
Emails triggered between 17:25 and 19:01 CEST may not have been delivered. Payments made during this time were processed normally and are visible in your Payrexx account.
We have addressed the cause of the issue and are monitoring email delivery closely.
Posted Oct 09, 2026 - 17:07 UTC
Update
We are continuing to investigate this issue.
Posted Oct 09, 2026 - 17:03 UTC
Investigating
Since 17:25 CEST, emails sent by the Payrexx platform are not being delivered. This affects payment confirmations, login and two-factor emails, password resets and other notifications.
Payments are processed normally. Only the related emails are affected.
We have identified the cause and are rolling out a fix that routes emails through an alternative sending domain. We will post an update as soon as email delivery is restored.